Cool Telecom smart voicemail allows you to record separate greetings to reflect whether you are currently on a call or if you're simply away from your desk.
Cool Telecom voicemail includes VmX™ Locator technology. When someone gets your voicemail greeting instead of you, they can dial several options to get faster help. Dialing ZERO will ring the operator. Dialing ONE will get you someone else in the office. While dialing TWO will attempt to transfer the call to your cell phone. VmX™ Locator is a standard feature available with all of our systems, both physical and cloud-based.
How to use this feature
To check your voicemail, simply press the voicemail button on your phone. (It looks like an envelope.) NOTE: Cloud PBXs will not require a password if you're checking VM from your Cool Telecom desk phone.
(You can also dial *97)
Press VM button
(Enter your voicemail password followed by #, if prompted to do so.)
To change your greetings.
Cool Telecom Smart Voicemail utilizes three different greetings recordings:
You can click here to see examples below
- Unavailable greeting - Greeting heard if you do not pick up a call.
- Busy greeting - Greeting heard if you are already on another call.
- Name - Played if you didn't record the other greetings (unavailable and busy). Also played if your PBX has a directory set up.
To record new greetings, do the following.
Press VM button (or dial *97)
(Enter your mailbox number followed by #, if prompted to do so.)
(Enter your voicemail password followed by #, if prompted to do so.)
Press ZERO
Press 1 — (or press 2 for Busy, 3 for name.)
Record your new greeting after the beep.
Press #
Press 1 to listen to the recording.
Press 2 to save the recording.
Press 3 to re-record the recording.
Repeat the process for the other recordings by following the prompts. When you're finished, simply hang up.
Example recordings
Hi, this is Tom Anderson with Anderson Plumbing. I am away from my desk at the moment. If you would like to speak to someone else, you can press 0 now. If you would like to try me on my cell phone, press 1 now. Otherwise, please leave a message when prompted and I will return your call as soon as possible. Thanks for calling Anderson Plumbing.
Example Unavailable Greeting:
Hi, this is Tom Anderson with Anderson Plumbing. I am on another call at the moment. If you would like to speak to someone else, you can press 0 now. Otherwise, please leave a message when prompted and I will return your call as soon as possible. Thanks for calling Anderson Plumbing.
Example Busy Greeting:
(Notice we left out the part about pressing 2 to try the cell phone. If you're already on a call, calling the cell phone won't accomplish much.)
Tom Anderson
Example Name Greeting:
You can change these greetings at any time by repeating the steps above.
