Call Snooping is exactly what it sounds like. It allows a manager to "listen in" on a live call between a representative and a customer or patient.
Call snooping is useful for managers who are training a new employee or listening for potential misconduct in situations where complaints have been lodged against a certain employee. Call Monitoring is also possible after the fact if you opt to record your inbound calls, outbound calls or both — another feature of our VoIP phone systems.
Note: This is a management only feature. Please ask us how to do this.