With Call Queing, you can create the best experience for your customers. You can let them listen to music or record announcements including advertising on hold, and you can let your callers know when they can expect to talk to someone.

If you have remote employees, the Cooler Master PBX can route calls to them, including calls from a queue. Thanks to this VoIP phone system feature, callers would never know if they were talking with an employee in your main office or a remote worker on the other side of the world.

With flexible options for ringing the members of a queue, you can let your best call agent handle your top customers, or give all calls equal importance. Your options are Ring All, Round Robin, Fewest Calls, Least Recently Called, Random, and In Order.


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