I discovered Cool Telecom after becoming increasingly frustrated with the services provided by our old phone company. I called my old company when I realized I did not have call waiting caller ID on my business line, which meant I was missing out on several new leads everyday since I couldn't see who had called.
The old phone company wanted to charge me an extra $10 every month (on top of their already high pricing plan) to add this feature to my bundle. When I did not want to add another $10 feature, the old phone company wanted to sign me up for a new bundle. Now why would I sign up for a new bundle when I am so clearly unhappy with current services?
I came across Cool Telecom quite by accident, but I am so glad I did! I spoke with a gentleman named Mark, who was very personable and explained things in a way that was easy to understand. I set up an appointment to have him come to my office and give me a bid. My boss got back in the office around the time Mark was getting ready to leave, but Mark took the extra time to go over the bid with my boss too.
There was no slick sales pitch, just direct answers and suggestions. After doing a little more research, we decided to have Mark and his company take over all our phone needs and we haven't looked back since! When I have questions, Mark is always there when I call. I used to call the old company and get directed to different departments before someone would tell me that they would return my call, which almost never happened.
I don't plan on ever using another phone company again and I would highly recommend you give this company a try. The personal attention you'll find with Cool Telecom is unmatched by these other huge companies that only seem to care about the bottom line.