Your line button(s) indicate a call is in progress

One of these solutions should fix the issue

If one or more of your line buttons is solid red, but you are not on an active call, you may have a "ghost call". You can reset a ghost call on your own, by logging into your PBX, or you can submit a support ticket to have a technical support representative close the channel for you.

You may have a ghost call

While our newer software and cloud PBX systems do not seem to suffer from this potential problem, some of our older systems can develop a ghost call. This happens when the phone or the PBX fails to receive the "Bye packet". The command that tells the system that the call has ended. if the PBX does not receive this vital info because of network congestion or other connectivity issues, you can reset a ghost call by logging into your PBX and following the instructions printed on this page.

Try terminating the ghost call (Show me how)

If you are unable to log into your PBX and would prefer that we help you instead, you can submit a Tech Support Ticket below.

You may submit a tech support ticket by clicking the ticket below

Still no calls? To report your service outage, please   .