You may be having connectivity issues or it may be due to a configuration problem. If one or more of your phones are not regsitering to your PBX, a reboot of your network devices and or your PBX system may be necessary to fix your issue.
More often than not, rebooting your network connectivity will resolve issues with making calls.
Try rebooting your modem and router (Show me how)
You may also need to reboot any switches you have in your network. Switches are normally long, thin devices with numerous ethernet cables plugged into them. If you don't know what a switch is, you may not have one.
If rebooting your modem and router (and any switches) did not fix the issue, try rebooting your PBX.
When service is disconnected for non-payment, outbound calling is suspended first.
Take a look at your invoices (Go to Invoices)