Terminating a Ghost Call

1. Log into your PBX with a web browser on a computer connected to your local area network (either wirelessly or wired). The address should be something like https://192.168.1.200 if you have an on site PBX or it will be something like https://405-605-8085.coolpbx.com if you have one of our cloud PBX products.
   
   
2. Click the PBX tab. (on the cloud PBX, you'll click "Admin" and then "Asterisk CLI" and omit step 3 below)
   
   
3. Click the Tools subtab.
   
   
4. Enter the following into the Asterisk-Cli Command box: core show channels
   
   
5. When the active channels (calls) appear, locate the extension of the ghost call. For example sake, we'll use the one in the video above where extension 216 was not on a call, but the PBX indicates an active call. In this example, the channel is called SIP/216-000043bf.
   
   
6. Enter the following into Asterisk-Cli Command box: channel request hangup SIP/216-000043bf. (The channel name will be different each time you have a stuck channel.)

The phone can now receive calls instead of going to voicemail.